We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at kontakt@hauhaustyle.com. Please note that returns will need to be sent to the following address: 66-200 Świebodzin, Osiedle Widok 8A/10.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at kontakt@hauhaustyle.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to get what you want is to return the item and make a separate purchase for the new item once the return has been accepted.
14-Day Right of Withdrawal in the European Union Regardless of the above, if the item is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as received — unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or rejected. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at kontakt@hauhaustyle.com.